Privacy Policy

Information We Collect

Summit Shield Pest Control ("we," "our," or "us") collects information to provide and improve our pest control services across Summit County. We collect:

Information You Provide Directly

• Contact details: name, phone number, email address
• Property information: service address, property type, access instructions
• Service details: pest concerns, treatment history, scheduling preferences
• Payment information: billing address and payment method (processed securely through our payment provider)

Information Collected Automatically

• Website usage: pages visited, time on site, referring source
• Device data: browser type, operating system, screen resolution
• Location data: general geographic area based on IP address (used to verify service area coverage)

How We Use Your Information

We use the information we collect exclusively to operate and improve our pest control services:

• Respond to your service inquiries and provide free inspection quotes
• Schedule, perform, and follow up on pest control treatments at your property
• Send appointment reminders, treatment reports, and seasonal pest alerts relevant to Summit County
• Process payments and maintain service records
• Communicate about re-treatment visits covered under our service guarantees
• Improve our website, services, and customer experience
• Comply with UDAF (Utah Department of Agriculture and Food) record-keeping requirements for pesticide application

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share limited information only in these circumstances:

• Service providers: Scheduling software, payment processors, and communication tools that help us operate our business. These providers are contractually required to protect your data.
• Regulatory compliance: UDAF requires we maintain records of pesticide applications, including the property address where treatments were performed.
• Legal obligations: When required by law, subpoena, or legal process.
• Safety: To protect the rights, property, or safety of our customers, employees, or the public.

Data Security

We take the security of your personal information seriously and implement the following measures:

• SSL/TLS encryption on all website communications
• Secure, PCI-compliant payment processing through third-party providers (we never store full credit card numbers)
• Access controls limiting employee access to customer data on a need-to-know basis
• Regular review of data handling practices

While we use commercially reasonable measures to protect your information, no method of electronic transmission or storage is 100% secure. If you believe your information has been compromised, please contact us immediately.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your experience:

• Essential cookies: Required for the website to function properly (form submissions, navigation).
• Analytics cookies: Help us understand how visitors use our site so we can improve content and usability. We use Google Analytics, which collects anonymized usage data.
• Preference cookies: Remember your settings and choices for a better experience on return visits.

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality but will not prevent you from contacting us or requesting service.

Third-Party Services

Our website may contain links to third-party websites or services (such as our Google Business listing, Facebook page, or Yelp profile). We are not responsible for the privacy practices of these external sites.

We recommend reviewing the privacy policies of any third-party service you interact with. Our integration with external platforms (such as Google Maps on our service area pages) is governed by those platforms' respective privacy policies.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to update or correct inaccurate information
• Deletion: Request that we delete your personal information (subject to legal record-keeping requirements)
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us by phone at (435) 555-0172 or email at info@pestcontrolcoalville.com. We will respond to requests within 30 days.

Children's Privacy

Our services are directed at property owners and managers. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy from time to time.

For material changes that significantly affect how we handle your personal information, we will make reasonable efforts to notify you (such as a notice on our website).

Contact Us

If you have questions about this privacy policy or how we handle your personal information, we're here to help.